Email
info@complexionsspa.com
Contact
Complexions Spa, Salon &
Boutique
735 Massachusetts Avenue
Indianapolis, Indiana 46204
317.423.9000
Fax 317.423.9001
Map to location
Hours
Monday thru Friday 9-8
Saturday 9-6, Sunday - Private parties only
Billing
information
Mastercard, Visa, Discover,
and Spa Finder Gift Certificates
Spa
policies
We accept Visa, Mastercard,
Discover and Spa Finder Gift certificates. Reservations require either
a credit card or gift certificate number. Regrettably, if you are late
for your reserved time, we may not be able to perform the complete service,
but only what the remaining time allows.
Cancellation
policy – For groups of five (4) or more, a 48
hour notice is required. For all other services we require a 24-hour
notice and will charge a 50% total value otherwise. We reserve the right
to charge no-shows the full service value.
Product
Return
All product returns must be
made within two (2) weeks of purchase date. Complexions reserves
the right to refuse return of used products and may require proof showing
date of purchase.
Gift
Certificates – Gift certificates are available
by visiting Complexions, by phone or online at www.complexionsspa.com.
Gift certificates are nonrefundable and applicable toward services only.
Spa
Etiquette – Typically, gratuities are not included
with individual spa or salon services. A 15-20% gratuity, however,
is customary. With respect to groups, a 20% gratuity will be automatically
added to your bill because of the extra accommodations groups require.
All prices, menu items and
descriptions are subject to change without notice. To ensure that all
of our guests have a memorable experience, please turn off cell phones
upon arriving at our facility. Complexions Day Spa is not responsible
for lost or stolen items.
Medical
History – First-time guests will be asked upon
arrival to complete a health history questionnaire. Women that more
than seven (7) months pregnant, or if you have high blood pressure,
diabetes, or are receiving chemotherapy, must provide written authorization
from your physician. This will assure your maximum safety and comfort.
Preparation
for the spa – Please refrain from shaving prior
to any body exfoliation procedures. Gentlemen are asked to shave before
any facial treatments. Sensitivities can occur with any waxing treatment.
As such, please inform your aesthetician if you are using any Retinol
products, Acutane or have diabetes.
We offer a robe and slippers for clients receiving multiple services.
When escorted to a treatment room, your therapist will leave so you
may disrobe. You will be draped at all times, and only specific areas
will be exposed during treatment. We recommend that you completely undress,
but you may wear undergarments if you prefer.
Children
- Our spa is an adult oriented atmosphere and our environment is one
of tranquility and relaxation. Guests should be at least fifteen (15)
years old and eighteen (15) years old to receive body treatments or
accompanied by an adult.